Frequently Asked Questions

Find answers to common questions about our services

Services

What services do you offer?

What areas do you serve?

How are prices determined for services?

How long do services typically take?

Booking

How do I book a service?

What payment methods do you accept?

How far in advance should I book?

Will I be assigned a specific technician?

Cancellation & Rescheduling

What is your cancellation policy?

How do I reschedule my appointment?

What if I need to add services to my existing booking?

Our Pros

Do your technicians work for Help and Handy?

Are your pros qualified and vetted?

Can I choose my pro?

What if I'm not satisfied with the service?

Payments

When am I charged for the service?

Are there any additional fees?

What is your refund policy?

Account

Do I need to create an account to book?

How do I update my profile information?

Is my personal information secure?

Safety & Quality

Do you provide insurance coverage?

What COVID-19 safety measures are in place?

How do you ensure quality of work?

Technical Support

I'm having trouble with the website. What should I do?

How can I contact customer support?

Can I leave feedback or reviews?

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.

Email

info@helpandhandy.com

Phone

Address

152 E 118th St, Ste S1, NY