Privacy Policy

Effective Date: January 1, 2025

Help and Handy LLC (“Help and Handy,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines our data collection, use, sharing practices, and your rights in relation to your personal information as per the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This policy applies to our service marketplace platform accessible via our website, helpandhandy.com (the “Site”).

Information We Collect

We collect various types of personal data when you use our services:

User Account Information

• Name
• Email address
• Phone number
• Address
• Zip Code

Booking Details

• Service type
• Date and time of service
• Location of the service

Payment Information

• Payment details processed via Stripe (we do not store this information).

Profile Pictures and Photos

• Images uploaded as part of your profile and photos of completed work.

Communications

• Messages exchanged between customers and technicians.

Location Data

• GPS location data for technician check-ins.

Device and Usage Information

• Information about your device, operating system, browser type, and usage patterns on our Site.

How We Use Your Information

We may use the information we collect for the following purposes:

• To facilitate service bookings and assignments.
• To process payments securely.
• To enable effective communication between users.
• To verify the completion of services.
• To improve our platform functionality and user experience.
• To send booking confirmations, reminders, and other updates regarding your services.

Data Sharing

We may share your personal information in the following circumstances:

• With Technicians: We share necessary information with service providers (technicians) to fulfill your service requests.
• Payment Processors: Payment information is processed through our third-party payment processor, Stripe. We do not store your payment details.
• Service Providers: We may share your information with third-party service providers who assist us in providing our services (e.g., hosting, emails), ensuring they are compliant with data protection laws.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure data storage, access controls, and regular security assessments.

User Rights

You have the following rights regarding your personal data under GDPR and CCPA:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
• Right to Correction: You can request correction of inaccurate or incomplete personal data.
• Right to Object: You can object to our processing of your data for certain purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the contact details provided below.

Cookie Policy

Our Site uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us recognize your preferences and gather analytical data about Site usage. You can manage your cookie preferences through your browser settings.

Third-Party Services

Our Site may contain links to third-party services. This Privacy Policy applies solely to our practices. We encourage you to read the privacy policies of any linked services, such as Stripe for payments and email service providers, as we have no control over their practices.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under this age. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. If you believe we might have any information from or about a child under 13, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will inform you of any changes by posting the new Privacy Policy on our Site with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:

Help and Handy LLC
Email: support@helpandhandy.com
Phone: (347) 450-6769
Address: 152 East 118th Street, New York, NY 10035

Thank you for choosing Help and Handy!