Privacy Policy

Effective Date: August 4, 2026

This Privacy Policy explains how Help and Handy LLC ("Help and Handy," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our service marketplace platform available at helpandhandy.com (the "Platform"). We are committed to ensuring the privacy and protection of your personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

We collect the following categories of personal information from users of our Platform:

1. User Account Information:

   • Name
   • Email address
   • Phone number
   • Address
   • Zip code

2. Booking Details:

   • Service type
   • Date and time of service
   • Location of service

3. Payment Information:

   • Payment details processed securely via our third-party provider, Stripe. We do not store your full payment card details.

4. Profile Pictures and Photos of Completed Work.

5. Messages:

   • Communication between customers and service professionals.

6. GPS Location Data:

   • Collected for service professional check-ins to ensure timely service delivery.

7. Device and Usage Information:

   • Information about your device, browser type, IP address, and how you use our Platform.

How We Use Your Information

We use the information we collect for the following purposes:

• Facilitate Service Bookings: To enable you to book services and for professionals to fulfill those bookings.
• Payment Processing: To process transactions securely through our payment processor, Stripe.
• Communication: To facilitate communication between customers and service professionals regarding bookings.
• Service Verification: To confirm that services have been completed.
• Platform Improvement: To analyze usage and improve the functionality and user experience of our Platform.
• Booking Confirmations: To send you confirmations, reminders, and other updates related to your bookings.

Data Sharing

We may share your personal information with:

• Service Professionals: To enable them to provide the services you booked.
• Payment Processors: Such as Stripe, to securely process your payment information.
• Service Providers: Who assist us in operating our Platform and delivering our services, and who are bound by confidentiality obligations.

We do not sell your personal information to third parties.

Data Security Measures

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technologies and maintain strict access controls to safeguard your information.

User Rights

As a user, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal information we hold about you.
• Right to Deletion: You can request the deletion of your personal information, subject to legal obligations to retain specific data.
• Right to Correction: You can request to correct any inaccurate or incomplete personal information.
• Right to Object: You can object to our processing of your data for certain purposes.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the contact information below.

Cookie Policy

Our Platform uses cookies and other similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device that help us analyze how users interact with our services. You can manage your cookie preferences through your browser settings.

Third-Party Services

We may use third-party services, such as payment processors (e.g., Stripe) and email providers, to assist us in carrying out our services. These third parties may have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our Platform is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Platform and updating the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Help and Handy LLC
152 E 118th Street, Ste S1, New York, NY 10035
Phone: 347-450-6769
Email: info@helpandhandy.com
Privacy inquiries: privacy@helpandhandy.com

By using our Platform, you consent to this Privacy Policy and agree to its terms. Thank you for choosing Help and Handy!