Terms of Service

Effective Date: August 4, 2026

Welcome to Help and Handy LLC ("Help and Handy," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our online platform (the "Platform") that connects customers with professional technicians and laborers for home and office services in New York City. By accessing our Platform or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Acceptance of Terms

By creating an account or using our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

2. Definitions

• Customers: Individuals seeking services through the Platform.
• Technicians / Laborers: Independent service professionals ("Pros") offering services on the Platform.
• Services: The various home and office services offered via the Platform, including but not limited to furniture assembly, TV and wall mounting, and installation services.
• Platform: The Help and Handy online service marketplace.

3. Services Provided

Help and Handy serves as a marketplace that connects Customers with Pros. Services offered include, but are not limited to:

• Furniture Assembly
• TV and Screen Mounting
• Installation Services

4. Online Booking and Payment Processing

4.1 Payment Processing

All payments are processed through Stripe, our secure payment processing partner. By using our services, you agree to Stripe's terms and conditions and privacy policy.

4.2 Pricing Structure

We operate on a flat-rate pricing structure for most services. Prices for specific services are clearly communicated on the Platform before you confirm a booking. The price shown at checkout is calculated and verified by Help and Handy; the final amount charged is always the amount displayed on the Platform at the time of booking.

5. Scheduling and Assignments

Once a service has been booked, we will assign a Pro based on availability. Customers will receive confirmation of the scheduled service via the Platform.

6. Customer–Pro Messaging

Customers and Pros can communicate directly through the Platform's messaging feature to discuss service details, expectations, or any required preparations.

7. Photo Documentation of Completed Work

Pros may take photos to document completed work. These photos may be used for quality assurance and to assist with any disputes that may arise.

8. Customer Reviews and Ratings

After each completed service, Customers are encouraged to leave feedback and ratings for their Pro. This feedback helps maintain service quality on the Platform.

9. Cancellation and Rescheduling Policy

Our cancellation policy is based on how far in advance you cancel or reschedule, measured against the scheduled start time of your appointment. The current cancellation window is 24 hours. The specific fee that applies to your booking is always displayed to you on the Platform before you confirm a cancellation.

9.1 Customer Cancellations and Rescheduling

• More than 24 hours before the scheduled start: You may cancel or reschedule at no charge. If you prepaid, you will receive a full refund.
• Within 24 hours of the scheduled start ("late cancellation"): A cancellation fee of 25% of the total booking amount applies. If you prepaid, the remaining balance (75% of the total) is refunded to your original payment method. Rescheduling within the 24-hour window is treated as a late cancellation unless Help and Handy is able to accommodate the change.
• No-shows: Failing to provide access to the service location at the scheduled time is treated as a late cancellation, and the 25% fee applies.

Refunds owed to you are issued automatically to your original payment method through Stripe and typically appear within 5–10 business days.

9.2 Pro (Technician / Laborer) Cancellations

Pros are expected to honor accepted jobs. A Pro who cancels an accepted job within 24 hours of the scheduled start incurs a penalty of 15% of the job total and receives a "strike" on their account. Repeated late cancellations (currently 3 strikes) result in a temporary suspension from the Platform. Outstanding penalties may be deducted from a Pro's scheduled payouts.

9.3 Changes to the Policy

The cancellation window and fee percentages above reflect our current standard policy and may be updated from time to time. The policy and fee applicable to any given booking are the ones shown on the Platform at the time you book and at the time you cancel.

10. User Responsibilities

10.1 Customer Responsibilities

• Provide accurate information when booking services.
• Ensure access to the service location and inform your Pro of any special requirements.
• Provide a safe working environment for your Pro.

10.2 Pro Responsibilities

• Perform services professionally and to the best of their skills.
• Communicate any unforeseen issues or delays to Customers in a timely manner.
• Honor accepted jobs and follow the cancellation policy in Section 9.

11. Payment Terms and Refund Policy

11.1 Payment Terms

Customers pay in full for the selected services at the time of booking through Stripe.

11.2 Refund Policy

Refunds are issued in the following circumstances:

• Service not completed as agreed or Pro no-show without prior notice: full refund.
• Late cancellation by the Customer: refund of the booking total less the 25% cancellation fee described in Section 9.1.
• Cancellation more than 24 hours in advance: full refund of any prepayment.

Refund requests relating to service quality must be submitted within 14 days of service completion. Approved refunds are returned to your original payment method via Stripe.

12. Liability Limitations

Help and Handy LLC is a facilitator between Customers and Pros. We do not provide services directly and are not liable for damages or losses resulting from the services rendered by Pros. Our liability is limited to the maximum extent permitted by law.

13. Dispute Resolution

Any disputes arising from the use of our services must be resolved through binding arbitration according to the rules of the American Arbitration Association. The arbitration will take place in New York City.

14. Account Termination

Help and Handy reserves the right to terminate your account or restrict access to our services at any time, without notice, for any conduct we believe violates these Terms or is harmful to other Users or us.

15. Intellectual Property Rights

All content and materials on the Platform, including text, logos, graphics, and software, are the property of Help and Handy LLC and are protected by intellectual property laws. We grant you a limited license to use the Platform for personal and non-commercial purposes.

16. Changes to Terms

Help and Handy reserves the right to modify these Terms at any time. Your continued use of the Platform following any changes constitutes your acceptance of the new Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

18. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Help and Handy LLC
152 E 118th Street, Ste S1, New York, NY 10035
Phone: 347-450-6769
Email: info@helpandhandy.com

Thank you for using Help and Handy!